High Impact Skills
Problem Solving
Define the real problem first. Most solution effort is spent on the wrong one.
The business challenge
Why organizations ask for this.
Teams react to issues instead of addressing root causes, so the same problems recur wearing different symptoms and the second fix costs more than the first.
Approach & methodology
How the programme actually runs.
3 modules · 6 weeks · Blended · uses the client's real problems
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Root-cause analysis
The 5 Whys and the Fishbone diagram, applied until the answer stops being comfortable.
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Creative ideation
Structured option generation, so the first idea is not the only idea.
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Structured implementation planning
Testing a solution before scaling it, and deciding how you will know it worked.
Competencies built
What participants can do afterwards.
Analytical reasoning
Separate the symptom from the cause before spending anything on it.
Innovation
Generate options past the first plausible one.
Collaboration
Use the team's different angles instead of the loudest one.
Critical thinking
Test the solution small before committing to it.
Expected business outcomes
What the organization should see.
Faster and more sustainable issue resolution
Reduced operational errors
Improved efficiency and a continuous improvement culture
Schedule & format
Practical details.
FAQ
Frequently asked questions
All employees and leaders.
3 modules · 6 weeks. The rhythm is deliberate: modules are spaced so participants apply the behaviour at work between sessions.
Blended · uses the client's real problems. We adapt the mix to your geography and shift patterns.
Yes, and it always is. We start with two to three individual conversations with selected participants, then rebuild the cases, the language and the practice situations from your business.
Kirkpatrick levels one to four: reaction, knowledge, self-assessed behaviour, and the participant's manager assessing the same competencies. We agree the target behaviours with the sponsor before design starts.
Digital missions and buddy work on PROMOTE, with the participant's own manager involved. This is the difference between 15–20% and 60–80% transfer into practice.
Yes. We also deliver in French across our Western European and African operations.
Related programmes
Others in High Impact Skills.
Finance for Non-Finance
Two days of financial acumen for people who make financially consequential decisions without a finance background, ending in a simulated business case built on your own sector.
Critical Thinking
Test the claim before you act on it: bias, evidence and inference under time pressure.
Project Management
Practical delivery discipline for the people who run projects without the job title.
Start a conversation
Book a strategic discussion about Problem Solving.
If you are evaluating how to build capability that actually changes the way your organization works, we can help you define the right starting point, cohort design and delivery sequence.
The first conversation is diagnostic. We discuss your context, priorities, maturity, and where capability building can create measurable leverage.