Communication
Feedback
Feedback that is specific, timely and survivable, for both people in the room. Built on SBI and the feedforward mindset.
The business challenge
Why organizations ask for this.
Lack of constructive feedback leads to low performance, poor motivation and unresolved issues. Organizations ask for a feedback culture and then punish candour.
Approach & methodology
How the programme actually runs.
2 modules · 4 weeks · Blended
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The SBI model
Situation, Behaviour, Impact. Separating what was observed from what was concluded.
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The DESC model
Describe, Express, Specify, Consequences, for the conversations where SBI is not enough.
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Peer coaching
Practice in trios, so every participant gives, receives and observes.
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Practice scenarios
Built from the organization's own recent, real situations.
Competencies built
What participants can do afterwards.
Active listening
Hear the response to your feedback before defending it.
Assertiveness
Say the thing clearly, without dressing it in three qualifications.
Empathy
Deliver it in a way the person can survive and then use.
Growth-oriented communication
Feedforward as well as feedback, so the conversation ends on a next step.
Expected business outcomes
What the organization should see.
Stronger culture of continuous improvement
Increased accountability and motivation
Improved team relationships and trust
Schedule & format
Practical details.
FAQ
Frequently asked questions
All employees and leaders.
2 modules · 4 weeks. The rhythm is deliberate: modules are spaced so participants apply the behaviour at work between sessions.
Blended. We adapt the mix to your geography and shift patterns.
Yes, and it always is. We start with two to three individual conversations with selected participants, then rebuild the cases, the language and the practice situations from your business.
Kirkpatrick levels one to four: reaction, knowledge, self-assessed behaviour, and the participant's manager assessing the same competencies. We agree the target behaviours with the sponsor before design starts.
Digital missions and buddy work on PROMOTE, with the participant's own manager involved. This is the difference between 15–20% and 60–80% transfer into practice.
Yes. We also deliver in French across our Western European and African operations.
Related programmes
Others in Communication.
Storytelling in Public Speaking
Structure, story and presence, so the message survives the room and gets repeated afterwards.
PCM: Process Communication Model
A certified model for reading personality in real time. According to PCM, the process of communication (how we say something) is the differentiating factor in whether what we say lands at all.
Relationship Management with DISC
DISC-overing and building balanced relationships, understand your own style, read the other person's, and adapt deliberately.
Start a conversation
Book a strategic discussion about Feedback.
If you are evaluating how to build capability that actually changes the way your organization works, we can help you define the right starting point, cohort design and delivery sequence.
The first conversation is diagnostic. We discuss your context, priorities, maturity, and where capability building can create measurable leverage.